Shipping & Returns
Cosmic Delivery: Your Stars Are On The Way
At SunZo, we’re committed to providing you with high-quality zodiac-inspired clothing and accessories. As a new brand offering a vast array of products for all 12 zodiac signs in various sizes and colors, currently we’ve adopted a print-on-demand model to ensure you receive the perfect item tailored to your cosmic style.
Order Fulfillment
Due to the extensive inventory required to support our zodiac-themed collections, we print orders on demand. This approach allows us to offer a wide range of products while maintaining quality. Please note that fulfillment may take a few days, and we appreciate your patience as we craft your unique, astrologically-aligned items.
Shipping Times
After fulfillment, which typically takes 3-7 days, your order will be shipped out.
Estimated shipping times are as follows:
• USA: 3-4 business days
• Europe: 6-8 business days
• Australia: 2-14 business days
• Japan: 4-8 business days
• International: 10-20 business days
Shipping Locations
We partner with fulfillment facilities worldwide to ensure efficient and timely delivery of your cosmic creations.
Customs and International Orders
International orders may be subject to additional customs and tax fees. These fees are assessed by your local customs office and are not under our control. We recommend checking with your local customs office for information on duties and taxes that may apply to your purchases.
Order Tracking
You’ll receive a tracking link via email once your order ships. If you have any questions about your tracking or shipment, please contact us at sunzodiacwear@gmail.com.
Missing or Delayed Orders
If you haven’t received your order within the expected timeframe, please:
1. Check your shipping confirmation email for any address mistakes
2. Inquire with your local post office
3. Check with your neighbors in case the package was left with them
If these steps don’t resolve the issue, please contact us at sunzodiacwear@gmail.com with your order number.
Wrong or Damaged Products
In the rare event that you receive a wrong or damaged product, please email us at sunzodiacwear@gmail.com within one week of receipt. Include photos of the damaged product, your order number, and any other relevant details. We’ll work to resolve the issue promptly.
Returns and Exchanges
If you need to return or exchange an item, please contact us at sunzodiacwear@gmail.com for assistance. We’ll guide you through the process to ensure your cosmic style needs are met.
At SunZo, we’re dedicated to aligning your fashion with the stars. Thank you for your understanding and support as we work to bring you the best in zodiac-inspired fashion.